Privacy Policy

1. Data Controller

Integra Metering Systems S.r.l.
Registered office: Via Lecco 5E, 22036 Erba (Como), Italy
Operational office: Via Roma 25, 22046 Merone (Como), Italy
VAT / Fiscal Code: 04186820132
Email: info@ims-italia.it
Phone: +39 031 3338884

2. Categories of Data Collected

2.1 Data voluntarily provided by user

• Full Name
• Business Email Address
• Phone Number
• Company / Organization Name
• Content of messages submitted via inquiry and quote forms

2.2 Navigation Data

The IT systems and software procedures running this website collect, during regular operation, certain data whose transmission is implicit in Internet communication protocols. This category includes IP addresses, browser type, operating system, timestamp of access, and technical parameters.

3. Purposes of Processing

Personal data are processed for the following explicit purposes:

• Respond to commercial inquiries and quotation requests
• Fulfill and manage pre-contractual and contractual agreements
• Comply with applicable legal, fiscal, and regulatory obligations
• Provide requested technical documentation and support
• Anonymous statistical analytics on website usability

We do not sell or process personal data for third-party marketing without explicit consent.

4. Legal Basis of Processing

Processing of personal data is grounded in the following legal bases:

• Contractual & pre-contractual measures (Art. 6.1.b GDPR): to respond to quote requests and manage commercial relationships
• Legal obligation (Art. 6.1.c GDPR): to fulfill statutory fiscal, accounting, and tax duties
• Legitimate interest (Art. 6.1.f GDPR): to protect website infrastructure and optimize service quality

5. Processing Methods and Retention

Personal data are handled using secure automated and manual procedures strictly aligned with the specified purposes, incorporating robust safeguards to guarantee confidentiality and integrity.

Data are stored strictly for the timeframe required by each respective purpose:

• Contact and quotation inquiries: 24 months from the last commercial exchange
• Contractual and billing records: 10 years as required by fiscal legislation
• Navigation logs: 30 days

6. Data Disclosure and Recipients

Personal data are never disseminated publicly. They may only be shared with authorized recipients:

• Authorized internal employees and personnel bound by confidentiality
• IT service providers (web hosting, maintenance) appointed as Data Processors under Art. 28 GDPR
• Legal, financial, and tax consultants
• Public authorities and judicial bodies where legally required

7. International Data Transfers

Personal data are hosted exclusively on secure enterprise servers located within the European Union (EU). We do not transfer personal data outside the European Economic Area.

8. Data Subject Rights

Pursuant to Articles 15–22 of the GDPR, data subjects have the right to:

• Access: obtain confirmation of the existence of personal data and receive a copy
• Rectification: request correction of inaccurate or incomplete information
• Erasure: request data deletion ("right to be forgotten")
• Restriction: request restriction of processing under statutory grounds
• Portability: receive data in structured, machine-readable format
• Objection: object to processing on legitimate grounds
• Lodge a complaint: file a complaint with the Data Protection Authority (www.garanteprivacy.it)

To exercise your rights, please email us at info@ims-italia.it.

9. Cookies

This website utilizes essential technical cookies for proper navigation and anonymous analytical cookies to improve usability. For further details, please review our Cookie Policy.

10. Policy Amendments

This Privacy Policy may be updated periodically to reflect legislative or technical updates. We invite users to check this page periodically.